FAQ's
Amenities
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chevron_rightWhere can I obtain pool passes? Pool passes have gone digital. You are able to sign up in person, with the board twice a year before pool season. (See Eblast or attend meetings for more information). Additional information can be found on the Calendar, and HERE.
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chevron_rightWho has permission to use amenities? Sunset Ridge Homeowners and allotted number of guests.
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chevron_rightWho Should I contact Regarding Issues with the Pool Conditions, Lifeguards, ETC? All pool issues should be reported to Aquatic Advisors (www.aquaticadvisors.net/contact or 713-609-9489)
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chevron_rightHow do I rent out the pool for a Private Event? During the pool season, the first step is to place a request with our pool management company Aquatic Advisors
Board Meetings
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chevron_rightWhen are the Homeowners Association Board Meetings? Board Meetings occur quarterly and are held from 6:30pm virtually.The 2024 Schedule is as follows:
- January 19th
- April 25th
- August 21st
- October 16th
Annual Meeting- November 7th in person (Location TBD)
Calendar
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chevron_rightWhere should I look for upcoming Sunset Ridge Events? Events are posted on the Home Page under upcoming events or Community Calender. Click HERE to view calender.
Committees
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chevron_rightHow Can I Join A Sunset Ridge Committee? Visit the Sunset Ridge Committee website and browse the various committees by clicking on the following link:
District Mud 49
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chevron_rightWhat Mud District Am I In for Water, Trash, Etc? Your Trash and water are governed byWater Management Company is TNGMailing Address: P.O. Box 2749, Spring, Texas 77383
Physical Address: 2815 Spring Cypress Road # 3, Spring, Texas 77388
Phone: (281) 350-0895
Email: info@tng-utility.comTrash Company is Best TrashPhone:(281) 313-2378
Email: customerservice@besttrashtexas.comGarbage Collection Service GuidelinesCurbside Garbage Service- TRASH: Best Trash will collect residential refuse located at the curbside on WEDNESDAY and SATURDAY in resident supplied trash cans between 30-50 gallons in size. Refuse must be in bags (not exceeding 30 gallons) or weighing over 40 pounds and then placed inside the trashcan or at the curb by 7am on WEDNESDAY and SATURDAY.
Bulk Trash Collection- Trees, shrubs, brush trimmings and fencing must be no larger than 3” inches in diameter, no more than 4’ feet long, tied in bundles not exceeding 40 pounds. Tied bundles are required to allow quick pick up and size limitations are required to avoid damaging the equipment in the compacting process.
- Items such as appliances, furniture, mattresses, carpet (up to 1 room of carpet, cut less than 4 feet wide, tied in bundles not exceeding 40 pounds), will be picked up on both garbage collection days. By Federal Law, refrigerators, freezers, and any other items containing Freon must be drained of Freon and have an accompanying bill to validate such service was performed.
Unacceptable Items- dirt, rocks, bricks, tile, concrete, tires, batteries, motor oil, cooking oil, sheetrock, insulation, waste generated by a private contractor, or any materials or items deemed hazardous materials.
- Please do not dispose of gasoline, motor oil, paints, cooking oil, or any other liquid items in a container that are not visible to Best Trash personnel. If such items result in spillage that causes a stain, Best Trash is not responsible for the cleanup. Best Trash will leave a tag explaining the reason for any non-collected item(s).
SPECIAL COLLECTION SERVICE: For more than normal amounts of residential refuse, yard trimmings or bulk items, Best Trash does have the ability to provide a special collection service. For pricing information, please email your district name, address, and several pictures of your items to customerservice@besttrashtexas.com.Recycling Collection Service GuidelinesRECYCLEABLE ITEMS:PAPER (including cardboard), PLASTICS (1-5,7), ALUMINUM & TIN cans & GLASS (all colors) Best Trash takes great pride in our recycle program. Ensuring the best recycle program for our customers takes time and effort on both sides. Please remove caps, liquids and food products from inside the containers. Please only use the recycle bin for recyclable materials. The recycle bin is NOT an extra trash container and will NOT be emptied as such. If items exceed container capacity, please place them adjacent to the bin well marked as recyclable materials. Cardboard is recyclable, please break down all boxes flat, and place them next to the recycle bin for collection. Recycle will be collected once per week on WEDNESDAY, please place at the curb by 7am.NON-RECYCLEABLE ITEMS: Plastic bags, pizza boxes, Styrofoam, hangers, toys, clothes, grass and wood or any other items that do not have the official recycle logo on them.BIN CARE & MAINTENANCE: Best Trash will provide each residence with ONE recycling bin. Best Trash will replace any bins that are defective or otherwise become unusable due to normal wear and tear. Lost or stolen bins can be replaced for $20.00 + tax each by calling Best Trash.HolidaysIf your regular trash collection day falls on a holiday (New Year’s Day, Independence Day, or Christmas Day) the collection will be made on the next regularly scheduled collection day.
The Board generally meets on the fourth Thursday of each month at the offices of :Smith, Murdaugh, Little & Bonham, L.L.P.,– Click here and enter your complete home address here:
Dues
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chevron_rightWhen Are Your Homeowners Assessments Due? The Due Date for your assessments is January 1 of each new year. You may pay your dues online at Townsq.io and login to your homeowner account, or follow the instructions on the paper statement you receive if wanting to mail a check. All assessments must be received by January 30 or they will be considered late.
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chevron_rightCan I Pay Next Years HOA Assessment In Advance? Yes, you can. Click here to log in to your Chaparral account
General Repair Items
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chevron_rightHow Do I Report A CenterPoint Street Light Outage? It is very easy to enter the six-digit pole number of the streetlight that is out on the following website. You will receive real time updates on the repairs as well:
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chevron_rightWho should I notify if I see a maintenance issue on Sunset Ridge community property? Great communication between our residents and Chaparral will result in less maintenance issues. Sunset Ridge is a large community and not all maintenance items are caught during inspections. If you see any issues please email vzaccaria@chaparralmanagement.com
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chevron_rightHow Do I Find Information Regarding Precinct 3, Such As: Fire Departments, Libraries, Dumpsters, Emergency Services, Stop Sign Requests, Speed Limits, No Overnight Parking of Commercial Vehicles Requests, Trash Removal? A. Click on the following links for contact information and forms:
Mailbox
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chevron_rightHow do I obtain a key or additional keys for my mailbox? The Humble Post Office issues mailbox keys. Bring your closing documents, along with your driver’s license/ID. Humble Post Office, 1202 1st Street E., Humble, TX 77338; (800) 275-8777
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chevron_rightMy Streets Mailbox is Broken, Who Do I Contact? Mailboxes are U.S. Government property. Report any damage in need of repair to the Humble Post Office (281) 540-1775.
Security
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chevron_rightI've Heard To Have A Security System In Your Home, You Must have a Permit, Is that correct? Yes, alarm permits are required. You can find more information, along with the permit application here.
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chevron_rightWho Do I Report Suspicious Activity To? If an actual crime is in progress, call 911 immediately! For anything that looks suspicious contact the Harris County Sheriff Non-Emergency at (713)221-6000 and be ready to provide as much information as possible.
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chevron_rightCan the HOA Gate the Community, And If So, What Steps Can Be Taken by The HOA The short answer is no, and we will explain why.The neighborhood was originally planned as a community with public streets. The community is located in unincorporated Harris County (HC) and is within the City of Houston’s (COH) Extra Territorial Jurisdiction (ETJ). Since the community is located within the COH ETJ, the COH has review authority for platting. The COH platting criteria is setup to promote mobility, and HC has also adopted the same rules and criteria. When planning a community, the Developer, COH, and HC all review the general plan for the community and initially address mobility and connectivity.If there are any major thoroughfares planned in the community, both the COH and HC require that the Developer include connection points for this thoroughfares. The current Major Thoroughfare Plan (MTP) for the COH and HC includes three major thoroughfares in the community, Sunset Breeze, Woodland Hills, and Moonlight Mist.This brings up issue number one regarding gating the community. If the community wanted to gate the major thoroughfares, then the community would have to have the MTP modified, and would have to get a variance from the COH to their planning requirements. While there is a process to do this, these variances would be difficult to get.So, let’s assume that we do not want to gate the thoroughfares, and just the other streets. The first issue that is created is the cost associated with physically installing the gates. This would mean that there would be 7 entrance gates (Woodland Hills, Moonlight Mist, Cave Creek, Almond Grove, Sunset Park , Canyon Shore, and Misty Summer).If somehow the HOA were to be able to gain the funds necessary to install the 7 gates, the next funding issue is the streets. Currently, HC is responsible for the maintenance of the streets, but if the streets were gated, the County would no longer pay for this. The current cost of concrete pavement replacement is approximately $15,000 per lot, and if we were to assume that the pavement would last for 30 years; this means that each homeowner would need to pay approximately $500 per year in addition to their normal assessments. This estimate does not include inflation, and so most likely would be more than the $500 per year.Again, if somehow the HOA were to be able to convince the members to accept a 50% increase in dues, there are still additional hurdles. In order to make the street private, and “take” them away from the County, the HOA would need to file replats for each individual plat in the community. This is approximately 30 plats that make up the community, and each one of them would have to be modified. If we assume that the surveying cost to prepare the replats along with the platting fees was $25,000, then the initial cost for just the platting would be $450,000, or roughly a $300 per homeowner in a special assessment.The replatting process is the most difficult hurdle of all of the hurdles in the process. Each plat would have to have 100% participation in the process. If one property owner does not sign the plat, then the replat will not move forward. In the assumption above regarding 7 entrance gates, and so if one of the replats fail, this could dramatically impact the number of gates. In addition to having each property owner approve the plat, each lienholder would also have to sign the plat. This means that every person with a mortgage would have to have their bank sign-off on the plat. Additionally, HC will not allow a plat to be recorded unless all property taxes have been paid to all taxing jurisdictions. This means that if one property owner within the plat is delinquent on their taxes, then the plat cannot be recorded. I am not sure about the school taxes and HC taxes, but I know that HCMUD 49 have property owners that have not paid their taxes, so this would have to be addressed.In summary, technically, it is possible to gate the community, but the likelihood is so slim, that it would be better for us to spend the HOA money on more reasonable ways.Thank you,Board of Directors
Sunset Ridge HOA
Updating my Home
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chevron_rightWhat do I need to do if I want to add a gate, storage shed, pool, paint the exterior of my house, etc? Complete the Architectural Modification Request Form and submit any additional supportive documents, according to the guidelines, for the property change/addition.The ACC committee has up to 30 days to review applications; however, the average turnaround time is 1-2 weeks. Please login to the Chaparral portal to submit